Cash Management Specialist
Department: Operations
Reports to: AVP, Digital Banking Manager
Supervises: N/A
Status: Exempt
Level: Level 2
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary:
The Cash Management Specialist is responsible for the implementation and ongoing maintenance of new Cash Management services, technical support, and general administrative duties for the Digital Banking Department. Requires a proficient knowledge of the Bank's cash management and other deposit products and services including ACH, remote deposit capture, ICS Sweep, CDARs, Positive Pay in addition to new electronic banking products that may be introduced. Provides exceptional customer experience with onsite and virtual set up and training on new products as needed, and ongoing support on the phone or in person as needed.
Job Requirements:
- Minimum of 4 years' experience in a financial institution, preferably in cash management or electronic banking. NACHA Accredited ACH Professional (AAP) certification preferred.
- Demonstrated strong customer service skills with proven ability to problem solve.
- The ability to work well with others including Market Managers, Commercial Lending and operational department staff.
- Excellent verbal and written communication skills.
- The ability to multi-task and work independently with minimal day to day supervision.
- Detail oriented with strong organizational and interpersonal skills.
Specific Job Functions:
- Promotes electronic banking products to new and existing customers (Cash Management, RDC, etc.), and cross-sells a variety of banking products and services as appropriate.
- Serves as the main resource to support existing cash management relationships through product demonstrations, account setup and ongoing maintenance.
- Maintains extensive knowledge of available products, services, procedures, and systems.
- Works with Cash Management Manager, Market Managers, Commercial Lending staff and others to identify opportunities for cash management and electronic banking products & services and participates in joint sales calls.
- Assists the Cash Management Manager in growing and servicing the Bank's municipal deposit relationships.
- Approves temporary limit increases for ACH and Remote Deposit Capture as needed.
- Conducts Annual Certifications for Remote Deposit Capture and Annual Rules Update for ACH customers.
- Ensures that ACH and Remote Deposit Capture customers are appropriately Risk Rated and corresponding requirements are adhered to.
- Contributes to the Bank's deposit growth strategies and goals.
- Provides training as needed on new products and services
- Stays informed of changes associated with ACH Rules and other factors affecting the products and services provided by Cash Management and the Digital Banking Department.
- Maintains responsibility for the operational duties necessary for processing ACH submitted by the bank and our commercial originators as well as the processing of files we receive from elsewhere.
- Leverages COIs to uncover new opportunities.
- Makes recommendations to Digital Banking Manager for enhancements and/or improvements to the Bank's deposit and electronic banking products.
- Provides regular reporting to management of progress made in promoting the Bank's products and services.
- Responds to customers' needs quickly and appropriately in order to serve existing and prospective clients.
- Ensures compliance with all applicable regulations, policies and procedures.
- Active involvement in community events and organizations in order to promote the Bank and its products and services.
- Sets a positive example and promotes and enhances the Bank's corporate culture.
This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Our generous benefits are listed on our website: Partners.bank/about/careers/
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